By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.
1. Eligibility
You must be at least 18 years old to use the Services. By using the Services, you represent that you meet all eligibility requirements and have the authority to bind any organization you act on behalf of.
2. Use of the Services
You agree to use the Services only for lawful purposes and in accordance with these Terms.
You are responsible for:
- Maintaining the confidentiality of your account credentials
- Ensuring your use complies with all applicable laws
- Ensuring any data you upload or process does not violate third-party rights
Mavon may suspend or terminate access if we believe you are misusing the platform.
3. AI Voice, Text, and Email Communications
By using our AI-powered features, you acknowledge and agree that:
- Conversations may be recorded, transcribed, or analyzed
- Messages may be automatically generated based on collected data
- You are responsible for ensuring compliance with local communication laws, including consent, disclosures, and do-not-call regulations
Mavon is not responsible for improper or unlawful usage of communication tools.
4. Customer Data
You retain ownership of the data you upload (“Customer Data”).
By using the platform, you grant Mavon a limited, worldwide, non-exclusive license to process and analyze Customer Data solely for:
- Delivering the Services
- Improving system performance
- Supporting product functionality
We do not sell Customer Data.
5. Privacy
Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.
6. Prohibited Activities
You may not:
- Attempt to reverse engineer or extract source code
- Interfere with platform security or performance
- Use the Services to send spam or unlawful communications
- Use the platform for fraud, harassment, or abusive behavior
- Access accounts or data you are not authorized to access
7. Intellectual Property
All platform content, software, designs, trademarks, and documentation are the property of Mavon Inc. or our licensors.
These Terms do not grant you any ownership rights.
8. Payment and Billing
If you subscribe to a paid plan:
- Fees are billed as outlined in your agreement
- Failure to pay may result in suspension of Services
- All fees are non-refundable unless required by law
Mavon may update pricing with prior notice.
9. Service Modifications
Mavon may add, modify, or remove features at any time to improve performance or security.
We will provide reasonable notice for material changes when possible.
10. Availability and Uptime
We strive for high uptime but do not guarantee uninterrupted access.
Mavon is not responsible for delays, outages, or issues caused by:
- External service providers
- Internet or telecommunications failures
- Force majeure events
11. Third-Party Integrations
The platform may integrate with external systems (CRM, ERP, communication platforms, etc.).
You are responsible for complying with the terms of those third parties.
Mavon is not liable for failures caused by third-party providers.
12. Disclaimer of Warranties
The Services are provided “as is” and “as available” without warranties of any kind, express or implied.
We disclaim all warranties regarding:
- Performance
- Accuracy
- Reliability
- Fitness for a particular purpose
13. Limitation of Liability
To the maximum extent permitted by law, Mavon is not liable for:
- Indirect, incidental, or consequential damages
- Loss of data, profits, or business
- Any damages exceeding the amount you paid in the last 12 months
Some jurisdictions may not allow these limitations.
14. Indemnification
You agree to indemnify and hold Mavon harmless from claims arising out of:
- Your use of the Services
- Violation of these Terms
- Misuse of communication features
- Breach of laws or third-party rights
15. Termination
We may suspend or terminate your access if:
- You violate these Terms
- Your account is inactive for an extended period
- Required by law or regulatory request
You may cancel at any time by contacting support.
16. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles.
Any disputes must be resolved in courts located in Delaware, unless mutually agreed otherwise.
17. Changes to These Terms
We may update these Terms periodically.
Continued use of the Services after changes takes effect means you accept the updated Terms.
18. Contact Information
For questions about these Terms, contact us at:
Mavon Inc.
Email: support@mavon.ai
Website: https://www.mavon.ai
