1. Definitions
- “Account” means a registered Mavon.ai user account.
- “Mavon(s)” means usage credits within the Service, where 1 Mavon equals 1 minute of Voice AI usage.
- “Contacts” means phone numbers and associated data uploaded by you.
- “AI Calls” means calls or voice interactions initiated using the Service.
- “Third-Party Services” means external services integrated into the Service, including ElevenLabs and Twilio.
- “User”, “you”, or “your” means the individual or entity using the Service.
2. Service Description
Mavon.ai is a subscription-based Voice AI platform that enables Users to deploy AI-powered voice agents for outbound and inbound phone interactions.
The Service relies on:
- ElevenLabs for AI voice generation and agent technology.
- Twilio for phone numbers, call routing, and telephony infrastructure.
You acknowledge that Mavon.ai does not operate as a telecommunications carrier and does not initiate calls independently.
3. Account Eligibility & Authority
By creating an Account, you represent and warrant that:
- You are at least 18 years old.
- If acting on behalf of an entity, you have full authority to bind that entity to these Terms.
- All information provided is accurate and current.
4. Subscription, Mavons & Billing
4.1 Mavons Usage Model
- The Service operates on a usage-based subscription model.
- 1 Mavon = 1 minute of Voice AI usage, calculated based on call duration and system processing time.
- Mavons are consumed during AI Calls and related voice interactions.
4.2 Purchasing Mavons
- Mavons can be purchased in increments of 100 Mavons from within the app after creating an Account.
- Prices, billing cycles, and payment terms are displayed at the point of purchase.
- Purchased Mavons are non-refundable, except where required by law.
4.3 Subscription Access
- Certain features may require an active subscription in addition to Mavons usage.
- Mavon Inc reserves the right to modify pricing, plans, or Mavons conversion rates with reasonable notice.
4.4 Usage Responsibility
You are responsible for monitoring your Mavons balance. Mavon Inc is not liable for unexpected usage caused by your configurations, scripts, or workflows.
5. User Responsibilities & Legal Compliance
5.1 Consent & Lawful Use
You are solely responsible for ensuring that:
- You have obtained all required consents from Contacts before initiating AI Calls.
- Your use of the Service complies with all applicable laws, including but not limited to:
- U.S. TCPA and state telemarketing laws
- Do-Not-Call regulations
- GDPR, ePrivacy Directive, and other data protection laws
- Any local anti-spam or consumer protection laws
5.2 Uploaded Contacts
By uploading Contacts, you represent and warrant that:
- You have lawful authority to store and process the data.
- Contacts have consented to being contacted using automated or AI-generated voice calls where required.
- You maintain records of consent and will provide them upon request.
6. Prohibited Use
You may not use the Service to:
- Send spam, robocalls, or unsolicited communications.
- Contact individuals without legally required consent.
- Harass, impersonate, mislead, or deceive recipients.
- Engage in unlawful, abusive, or fraudulent activities.
- Circumvent safeguards imposed by Mavon, ElevenLabs, or Twilio.
Mavon Inc reserves the right to suspend or terminate Accounts engaged in prohibited use without notice.
7. Third-Party Services
7.1 ElevenLabs
AI voice functionality is powered by ElevenLabs. Your use of AI voices is subject to ElevenLabs’ terms and policies, including disclosure obligations and prohibited use restrictions.
You are responsible for informing call recipients that they are interacting with AI when required by law.
7.2 Twilio
Telephony services are provided by Twilio. Mavon Inc does not control call delivery, carrier restrictions, or telecom outages and is not liable for failures caused by Twilio or downstream carriers.
8. Data & Privacy
You retain ownership of your data. By using the Service, you grant Mavon Inc a limited license to process data solely to provide and improve the Service.
Data handling is governed by our Privacy Policy, which forms part of these Terms.
9. No Warranties
The Service is provided “as is” and “as available.”
Mavon Inc disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and uninterrupted availability.
AI outputs may be inaccurate or unpredictable. You accept all risks associated with AI-generated content.
10. Limitation of Liability
To the maximum extent permitted by law:
- Mavon Inc shall not be liable for indirect, incidental, consequential, special, or punitive damages.
- Mavon Inc’s total liability for any claim shall not exceed the amount paid by you to Mavon Inc in the six (6) months preceding the event giving rise to the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless Mavon Inc, its officers, directors, and affiliates from any claims, damages, fines, penalties, or expenses arising from:
- Your use of the Service
- Your Contacts or communications
- Violations of telemarketing, privacy, or anti-spam laws
- Your breach of these Terms
12. Suspension & Termination
Mavon Inc may suspend or terminate your Account immediately if:
- You violate these Terms
- Your use exposes Mavon Inc or its partners to legal or reputational risk
- Required by law or third-party providers
Unused Mavons are forfeited upon termination unless otherwise required by law.
13. Changes to the Terms
We may modify these Terms at any time by posting an updated version. Continued use of the Service constitutes acceptance of the revised Terms.
14. Governing Law
These Terms are governed by the laws of the United States, without regard to conflict-of-law principles.
15. Entire Agreement & Severability
These Terms constitute the entire agreement between you and Mavon Inc regarding the Service.
If any provision is held unenforceable, the remaining provisions shall remain in full force and effect.
